If you are on-campus, the cause is often that the user is using Guest internet access. Please first check that you are logged into one of the secure JCU networks using your JCU single sign-on / network user ID and password.
If you are off-campus, try logging into your JCU library account, or use the JCU VPN (see instructions from JCU ITS: https://jcu.edu/its/services/wireless-and-phones/vpn).
If you are still having problems accessing any electronic resource, you can contact the Grasselli Help Desk by calling us at 216-397-4233, or using the other methods to Contact Us listed on this page. We can troubleshoot and/or help you find alternative ways to access the material.
